Customer Disservice

As part of our house gutting, we called Fairbanks' only refuse company, University Refuse (who recently bought out the local Waste Management franchise) and ordered an 8-yard dumpster. I went by the house on Friday to check it out, and discovered they had not delivered it. By then, of course, it was too late to call, and we were stuck without a dumpster.

I began calling around, mainly to see if anyone knew how to contact someone at University Refuse. Long story short, a friend of mine hooked me up with someone at our church who rents dumpsters. Big dumpsters. Forty yard dumpsters. We got one dropped off Saturday afternoon. On Sunday, we took what we had pulled out of the house so far, as well as some yard waste, and threw it in. And filled over half of it. I'm now thankful we didn't get the eight yard dumpster.

But it doesn't quite end there. I called University Refuse on Friday (and tried again on Saturday) and let them know they didn't deliver. I then called on Sunday and told them to cancel the order, and please do not deliver one now. Come Monday, then Tuesday, they never called back, never offered an apology, never said, "Please try again in the future, and we'll do better." I guess when you're the only game in town you get sloppy. Hmm...maybe I'll start a garbage business and do customer service right. Not right now...maybe in a few years.